1. Warranty Coverage:

• The product is within the warranty period.
• The product is eligible for warranty as per the supplier’s policy.
• The customer presents a valid warranty card when requesting warranty service.

2. Cases Not Covered by Warranty:

• The product has exceeded the warranty period stated on the warranty card or the warranty card is lost.
• The warranty card does not clearly state the product’s serial number and purchase date.
• The serial number on the product does not match the one on the warranty card or cannot be verified for any reason.
• The product is scratched due to long-term use.
• The product is cracked, dented, or deformed due to impact.
• The customer has tampered with the product or taken it to an unauthorized service center.

3. Conditions for Product Exchange or Full Refund:

• The product is found to have a manufacturer’s defect upon receipt.
• The product does not match the item ordered by the customer on our website.

Note:

• Customers must request a return or exchange within 7 working days from the time of receipt.
• The product to be returned or exchanged must have intact labels, original packaging, and the product box as when first received.

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We are Golden Bay Vietnam Joint Stock Company, headquartered at No. 15, Street 5, Lakeview City, An Phu Ward, Thu Duc City, Ho Chi Minh City. We operate in the pharmaceutical and cosmetics industry. We have been granted exclusive franchise rights by HERITAGE BRANDS for the following brands: Australis, Innoxa, and Oil Garden in Vietnam.

Currently, we are present in major cities: Ho Chi Minh City, Da Nang, Binh Duong, Can Tho, Dong Nai, and Vung Tau, among others. To increase convenience for our customers, we have officially launched the Australisvietnam.com online shopping website, and we sell products exclusively through this website.

By accessing our website, you agree to these terms. The website reserves the right to change, modify, add, or remove any part of the terms and conditions of use at any time. Changes will take effect immediately upon being posted on the website without prior notice. By continuing to use the website after any changes to the terms and conditions have been posted, you are accepting those changes. Please check regularly to stay updated on any changes we may make.

Please Read Carefully Before Making a Purchase:

Website Usage Instructions

This website is designed to provide product information. We are not the manufacturer, so any reviews displayed on the site are the personal opinions of customers, not ours.

You must register an account with accurate personal information and update it if there are any changes. Each visitor is responsible for their password, account, and activities on the website. Furthermore, you must notify us if your account is accessed without authorization. We do not accept any responsibility, whether direct or indirect, for any loss or damage caused by your failure to comply with these regulations.

During registration, you agree to receive promotional emails from the website. If you no longer wish to receive these emails, you can opt-out by clicking the link at the bottom of any promotional email.

Customer Reviews

All content on the website and your reviews are our property. If we detect any fraudulent information, we will immediately lock your account or take other measures as prescribed by Vietnamese law.

Placing and Confirming Orders

When you place an order on australisvietnam.com, we will receive your order request and send you an order number. However, the order request must go through a confirmation step. Australisvietnam.com will only confirm the order if your order request meets the criteria for processing at australisvietnam.com.

To ensure a quick order confirmation, please provide accurate and complete information related to delivery, or any terms and conditions of the promotional programs (if applicable) you participate in.

Order Value and Payment Methods

Australisvietnam.com offers the following payment methods: cash on delivery, international payment cards, or domestic payment cards. In general, you can choose one of the three payment methods above when placing an order. However, for safety reasons, for orders with a value of 8 million VND or more, australisvietnam.com only accepts advance payment by international or domestic payment cards.

Promotions

To bring more benefits to our customers, australisvietnam.com frequently runs special discount programs. However, to ensure fairness to the end consumers of GOLDEN BAY, we reserve the right to refuse orders that are not intended for personal use, bulk purchases, or for resale purposes when participating in promotions.

Usually, we do not limit the maximum number of products per customer when participating in special promotions at Australisvietnam.com. The rules of the promotion will be updated on the promotion page at the time of the event and may be changed without prior notice to customers.

Australisvietnam.com reserves the right to refuse orders that do not meet the terms and conditions of participation in the promotional programs without notifying the customer. Therefore, please carefully review the rules of each program before participating.

Discount Codes

Discount codes are a form of discount provided by Australisvietnam.com that can partially or fully reduce the value of an order and only apply to products on sale. Each order can only apply one discount code, and you will receive detailed information about the terms and conditions of using the discount code. To ensure fairness to the end consumers of Australisvietnam.com, we reserve the right to refuse orders not intended for personal use, bulk purchases, or for resale purposes.

Australisvietnam.com reserves the right to refuse orders using discount codes that do not meet the terms and conditions of use, without prior notice. In such cases, the discount code will not be reissued. Additionally, Australisvietnam.com reserves the right to refuse to extend expired codes, codes not fully utilized, or in cases where you unilaterally cancel the order.

Delivery Areas

Australisvietnam.com delivers nationwide. In some cases, where the delivery area is not updated in time when you place an order, Australisvietnam.com will contact you to provide detailed information.

Pricing

Product prices listed on Australisvietnam.com are the final selling prices, including value-added tax (VAT). Product prices may change depending on the time and associated promotional programs. Shipping or handling fees may apply if applicable and will be clearly displayed on the checkout page when you place an order.

Product Information

Australisvietnam.com provides detailed information for each product we post.

Privacy Policy

Our website values the security of your information and uses the best measures to protect your information and payments. Your payment information will be encrypted to ensure safety. After you complete the ordering process, you will exit the secure mode.

You are not allowed to use any programs, tools, or other methods to interfere with the system or alter the data structure. The website also strictly prohibits the distribution, dissemination, or promotion of any activities aimed at interfering with, destroying, or infiltrating the system’s data. Individuals or organizations that violate this will have all rights revoked and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of legal requests, we will be compelled to provide this information to the legal authorities.

The post Terms and Conditions appeared first on Australis Cosmetics Việt Nam.

This privacy policy will explain how we collect, use, and (in certain cases) disclose your personal information. It also outlines the steps we take to secure our customers’ personal information. Finally, the policy will explain your options regarding the collection, use, and disclosure of your personal information.

Protecting your personal data and building trust with you is of great importance to us. Therefore, we will use your name and other related information in accordance with the content of this privacy policy. We only collect information necessary for the transaction process.

We will retain customer information for the period required by law or for specific purposes. You can browse our website without providing any personal details. During that time, you will be anonymous, and we will not be able to identify you unless you log into your account.

1. Collection of Personal Information

We collect various types of information from you when you place an order on our website.

We collect, store, and process your information for the purpose of processing your purchase, sending notifications, and providing services. This includes, but is not limited to, personal information such as title, name, gender, date of birth, email, address, delivery address, phone number, fax number, payment details, credit card details, or bank account details.

We will use the information you provide to process your orders, deliver services, and respond to your inquiries through the website as requested by you. We may pass your name and address on to a third party to facilitate delivery (for example, to a courier or supplier).

Online payments will be processed by our international network agents. You must provide us, or our agents or website, with accurate and non-misleading information and notify us of any changes.

Your order details are stored with us, but for security reasons, we do not disclose them directly. However, you can access the information by logging into your account on the website. There, you will find your order details, products received, products shipped, and details of your email, bank, and any subscriptions you have set up. You are responsible for maintaining the confidentiality of your personal data and must not share it with third parties. We are not responsible for any misuse of passwords unless it is our fault.

2. Third Parties and Links

We may transfer your information to other companies within our group. We may also transfer your information to our agents and subcontractors within the scope of this privacy policy. For example, we may involve third parties to deliver products, collect payments, analyze data, market, and provide customer service support. We may exchange information with third parties for the purposes of fraud prevention and credit risk reduction. Under the privacy policy, we do not sell or disclose your personal data to third parties without your prior consent, unless it is necessary under the terms of this privacy policy or we are legally required to do so.

GOLDEN BAY and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize, and serve advertisements based on a user’s past visits to the website.

3. Security

We have appropriate technical and security measures in place to prevent unauthorized or unlawful access to or accidental loss, destruction, or damage to your information. When collecting data on the website, we collect your personal details on a secure server. We advise you not to share payment details with anyone via email; we are not responsible for any loss you may suffer in exchanging your information over the internet or via email.

You must not use any program, tool, or other methods to interfere with the system or alter data structures. The dissemination, promotion, or encouragement of any activities aimed at interfering with, disrupting, or infiltrating the data of the website system is strictly prohibited. Any violations will result in the forfeiture of all benefits and may be prosecuted before the law if necessary.

All transaction information will be kept confidential; however, in the event that law enforcement authorities require it, we will be obliged to provide such information to them.

The terms and conditions and the content of this website are governed by the laws of Vietnam, and the Vietnamese courts shall have jurisdiction to consider.

4. Customer Rights

You have the right to request access to your personal data and the right to request that we correct any inaccuracies in your data at no charge. You may also request at any time that we cease using your personal data for marketing purposes.

The post Privacy policy appeared first on Australis Cosmetics Việt Nam.

Cases Eligible for Return or Exchange:

1. Defective or Expired Products:
   • Please inspect the product before making payment. If the product is damaged during transit, please refuse to accept the product and return it to us.
2. Product Not Usable Upon Delivery:
   • Before use, please carefully read the product’s label and ensure it meets your needs. If the product is not usable upon delivery, contact us immediately for assistance with returning the item.
3. Incorrect Product Delivered:
   • If you believe that the delivered product does not match your order, please contact us as soon as possible. Our system will check if the wrong item was sent. If so, we will replace it with the correct item (subject to availability).

Conditions for Return and Exchange:

1. Timeframe for Return/Exchange:
   • Requests for return or exchange must be made within 1 day of receiving the product. Please call our customer service number immediately to confirm the return or exchange.
2. Return/Exchange Conditions:
   • The returned product must be in its original packaging.
   • The warranty card (if applicable) and company seals on the product must be intact.
   • The product being returned/exchanged must include the original box, user manual, and be unused.
   • The customer is responsible for transportation, packaging, collection fees, and communication costs, up to a maximum of 20% of the order value.

Return and Exchange Process:

Step 1: Upon receiving the product, please thoroughly inspect it before accepting delivery. If any issues arise, contact our Customer Support Center immediately while the delivery personnel are still present.

• If the delivery personnel have already left, and you wish to return or exchange the product, you can contact us to arrange for the process and schedule the return/exchange.

Step 2: After the Customer Support Center confirms the return/exchange, they will schedule a pick-up date.

The post Cancellation and Refund Policy appeared first on Australis Cosmetics Việt Nam.

Customers can choose from three payment methods that best suit their convenience:

Method 1: Direct Cash Payment at the Company
Customers can make a direct cash payment at our company office.

Method 2: Cash on Delivery (COD)
Customers can inspect the goods at the delivery address and pay in cash to the delivery personnel.

Method 3: Bank Transfer in Advance
Customers can transfer the payment in advance, and we will proceed with the delivery according to the agreed terms or contract.

• Important Notes:

• When making a bank transfer, please include your full name and specify the item you are paying for in the transfer details. After the transfer is completed, we will contact you to confirm and arrange delivery.
• If we do not deliver the goods or fail to respond within the agreed time frame, customers may file a complaint directly at our headquarters and request compensation if the delay can be proven to have negatively impacted their business.
• For customers who wish to purchase large quantities for business or wholesale purposes, please contact us directly to discuss reasonable pricing policies. Payment terms will be arranged according to the contract.

We are committed to conducting transparent and legal business, selling quality products with clear origins.

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