Privacy policy

Thank you for visiting australisvietnam.com, which is operated by Golden Bay Vietnam Joint Stock Company. We respect and are committed to protecting your privacy. Please read the following privacy policy to understand our commitment to respecting and safeguarding the rights of our visitors.

This privacy policy will explain how we collect, use, and (in certain cases) disclose your personal information. It also outlines the steps we take to secure our customers’ personal information. Finally, the policy will explain your options regarding the collection, use, and disclosure of your personal information.

Protecting your personal data and building trust with you is of great importance to us. Therefore, we will use your name and other related information in accordance with the content of this privacy policy. We only collect information necessary for the transaction process.

We will retain customer information for the period required by law or for specific purposes. You can browse our website without providing any personal details. During that time, you will be anonymous, and we will not be able to identify you unless you log into your account.

1. Collection of Personal Information

We collect various types of information from you when you place an order on our website.

We collect, store, and process your information for the purpose of processing your purchase, sending notifications, and providing services. This includes, but is not limited to, personal information such as title, name, gender, date of birth, email, address, delivery address, phone number, fax number, payment details, credit card details, or bank account details.

We will use the information you provide to process your orders, deliver services, and respond to your inquiries through the website as requested by you. We may pass your name and address on to a third party to facilitate delivery (for example, to a courier or supplier).

Online payments will be processed by our international network agents. You must provide us, or our agents or website, with accurate and non-misleading information and notify us of any changes.

Your order details are stored with us, but for security reasons, we do not disclose them directly. However, you can access the information by logging into your account on the website. There, you will find your order details, products received, products shipped, and details of your email, bank, and any subscriptions you have set up. You are responsible for maintaining the confidentiality of your personal data and must not share it with third parties. We are not responsible for any misuse of passwords unless it is our fault.

2. Third Parties and Links

We may transfer your information to other companies within our group. We may also transfer your information to our agents and subcontractors within the scope of this privacy policy. For example, we may involve third parties to deliver products, collect payments, analyze data, market, and provide customer service support. We may exchange information with third parties for the purposes of fraud prevention and credit risk reduction. Under the privacy policy, we do not sell or disclose your personal data to third parties without your prior consent, unless it is necessary under the terms of this privacy policy or we are legally required to do so.

GOLDEN BAY and third-party vendors, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize, and serve advertisements based on a user’s past visits to the website.

3. Security

We have appropriate technical and security measures in place to prevent unauthorized or unlawful access to or accidental loss, destruction, or damage to your information. When collecting data on the website, we collect your personal details on a secure server. We advise you not to share payment details with anyone via email; we are not responsible for any loss you may suffer in exchanging your information over the internet or via email.

You must not use any program, tool, or other methods to interfere with the system or alter data structures. The dissemination, promotion, or encouragement of any activities aimed at interfering with, disrupting, or infiltrating the data of the website system is strictly prohibited. Any violations will result in the forfeiture of all benefits and may be prosecuted before the law if necessary.

All transaction information will be kept confidential; however, in the event that law enforcement authorities require it, we will be obliged to provide such information to them.

The terms and conditions and the content of this website are governed by the laws of Vietnam, and the Vietnamese courts shall have jurisdiction to consider.

4. Customer Rights

You have the right to request access to your personal data and the right to request that we correct any inaccuracies in your data at no charge. You may also request at any time that we cease using your personal data for marketing purposes.