Terms and Conditions

Welcome to Our Website Australisvietnam.com

We are Golden Bay Vietnam Joint Stock Company, headquartered at No. 15, Street 5, Lakeview City, An Phu Ward, Thu Duc City, Ho Chi Minh City. We operate in the pharmaceutical and cosmetics industry. We have been granted exclusive franchise rights by HERITAGE BRANDS for the following brands: Australis, Innoxa, and Oil Garden in Vietnam.

Currently, we are present in major cities: Ho Chi Minh City, Da Nang, Binh Duong, Can Tho, Dong Nai, and Vung Tau, among others. To increase convenience for our customers, we have officially launched the Australisvietnam.com online shopping website, and we sell products exclusively through this website.

By accessing our website, you agree to these terms. The website reserves the right to change, modify, add, or remove any part of the terms and conditions of use at any time. Changes will take effect immediately upon being posted on the website without prior notice. By continuing to use the website after any changes to the terms and conditions have been posted, you are accepting those changes. Please check regularly to stay updated on any changes we may make.

Please Read Carefully Before Making a Purchase:

Website Usage Instructions

This website is designed to provide product information. We are not the manufacturer, so any reviews displayed on the site are the personal opinions of customers, not ours.

You must register an account with accurate personal information and update it if there are any changes. Each visitor is responsible for their password, account, and activities on the website. Furthermore, you must notify us if your account is accessed without authorization. We do not accept any responsibility, whether direct or indirect, for any loss or damage caused by your failure to comply with these regulations.

During registration, you agree to receive promotional emails from the website. If you no longer wish to receive these emails, you can opt-out by clicking the link at the bottom of any promotional email.

Customer Reviews

All content on the website and your reviews are our property. If we detect any fraudulent information, we will immediately lock your account or take other measures as prescribed by Vietnamese law.

Placing and Confirming Orders

When you place an order on australisvietnam.com, we will receive your order request and send you an order number. However, the order request must go through a confirmation step. Australisvietnam.com will only confirm the order if your order request meets the criteria for processing at australisvietnam.com.

To ensure a quick order confirmation, please provide accurate and complete information related to delivery, or any terms and conditions of the promotional programs (if applicable) you participate in.

Order Value and Payment Methods

Australisvietnam.com offers the following payment methods: cash on delivery, international payment cards, or domestic payment cards. In general, you can choose one of the three payment methods above when placing an order. However, for safety reasons, for orders with a value of 8 million VND or more, australisvietnam.com only accepts advance payment by international or domestic payment cards.

Promotions

To bring more benefits to our customers, australisvietnam.com frequently runs special discount programs. However, to ensure fairness to the end consumers of GOLDEN BAY, we reserve the right to refuse orders that are not intended for personal use, bulk purchases, or for resale purposes when participating in promotions.

Usually, we do not limit the maximum number of products per customer when participating in special promotions at Australisvietnam.com. The rules of the promotion will be updated on the promotion page at the time of the event and may be changed without prior notice to customers.

Australisvietnam.com reserves the right to refuse orders that do not meet the terms and conditions of participation in the promotional programs without notifying the customer. Therefore, please carefully review the rules of each program before participating.

Discount Codes

Discount codes are a form of discount provided by Australisvietnam.com that can partially or fully reduce the value of an order and only apply to products on sale. Each order can only apply one discount code, and you will receive detailed information about the terms and conditions of using the discount code. To ensure fairness to the end consumers of Australisvietnam.com, we reserve the right to refuse orders not intended for personal use, bulk purchases, or for resale purposes.

Australisvietnam.com reserves the right to refuse orders using discount codes that do not meet the terms and conditions of use, without prior notice. In such cases, the discount code will not be reissued. Additionally, Australisvietnam.com reserves the right to refuse to extend expired codes, codes not fully utilized, or in cases where you unilaterally cancel the order.

Delivery Areas

Australisvietnam.com delivers nationwide. In some cases, where the delivery area is not updated in time when you place an order, Australisvietnam.com will contact you to provide detailed information.

Pricing

Product prices listed on Australisvietnam.com are the final selling prices, including value-added tax (VAT). Product prices may change depending on the time and associated promotional programs. Shipping or handling fees may apply if applicable and will be clearly displayed on the checkout page when you place an order.

Product Information

Australisvietnam.com provides detailed information for each product we post.

Privacy Policy

Our website values the security of your information and uses the best measures to protect your information and payments. Your payment information will be encrypted to ensure safety. After you complete the ordering process, you will exit the secure mode.

You are not allowed to use any programs, tools, or other methods to interfere with the system or alter the data structure. The website also strictly prohibits the distribution, dissemination, or promotion of any activities aimed at interfering with, destroying, or infiltrating the system’s data. Individuals or organizations that violate this will have all rights revoked and will be prosecuted before the law if necessary.

All transaction information will be kept confidential, but in case of legal requests, we will be compelled to provide this information to the legal authorities.